Frequently Asked Questions
If you have a scanner, scan your proof of purchase and save to your computer ready to upload.
If you do not have a scanner, take a picture with your mobile phone, digital camera or tablet. To transfer this document to your computer you can simply send it via email or transfer via USB. If you are claiming on your tablet, upload the image from your tablet’s photo library.Digital Copy/Online Purchases:
Follow the print and scan process as detailed under the Physical Copy/In Store Purchase section.
Save your proof of purchase to your computer ready to upload.
Take a screenshot of the proof of purchase and save as PDF or JPEG to your computer. To save your proof of purchase as a JPEG, simply paste the screenshot you have taken into Microsoft Paint and save this document to your computer as a JPEG.
If claiming from a tablet, take a screenshot of the proof of purchase and upload to the claim form from your photo library.General Requirements for documents uploaded:
When scanning or taking a picture please ensure all the required details are clearly visible. Blurred or unclear proof of purchase may invalidate your claim.
Uploaded documents must be in PDF document or JPEG image format. Maximum size of each document is 2Mb.
If required you can upload multiple documents, simply select the files one at the time and click upload during the claim process.
This is likely to be for one of the following reasons:
- You have missed the claim window for this promotion
- Your purchase date is outside the promotional period
- You are too early to claim for this promotion
Please refer to your proof of purchase and the Terms and Conditions of this promotion and the claim period detailed.
Prepare your documents for upload and then during the claim process follow these steps:
To upload the document(s) select ‘Choose File’, then locate the file that you want to upload and click ‘Open’. The name of the document selected will be displayed on the web page. Check you have selected the correct document and then click ‘Upload’.
If you need to add more documents repeat this process. The documents will be listed as you add them. If the wrong document was selected simply remove them by using the delete button (indicated by the ‘bin’ icon). Once all documents are loaded select next.
You will need to provide the following details:
- Account Number
- Sort Code
- Account Holder's Name
Please refer to the email we have sent you, it may be that the details uploaded for your proof of purchase were not sufficient to process your claim.
Common reasons for Missing Documents:
- Proof of purchase was not legible.
- Proof of Purchase did not show the price paid, products or retailer purchased from.
- An incorrect document was uploaded and not a proof of purchase.
- An order confirmation was supplied which did not show the products that were purchased. In this case we ask you to provide further documents to support your claim. This could be a delivery note or invoice.
- The serial number you entered on your claim is invalid.
- The bank details you provided are not matching with the claimant/company details.
If you have received an email to confirm approval of your reward, please check the following:
Contact Us Form
Should you have any queries relating to this promotion, please contact our Promotional Support Department via one of the following methods:-
By Telephone: 03452160066
Lines are open Monday to Friday, 9am to 5pm excluding Public holidays. Calls are charged at local rates from landlines. Charges from other operators and mobiles may vary. Please check with your service provider.